Quick update :-
IGG have been back in touch via e-mail saying they will re-open the investigation for re-consideration, thank you all for all your posts & tickets about the issue, really appreciate your help.
Here's hoping IGG are actually investigating properly (& not just paying lip service), we shall see what their reply is soon enough !
Quick update :-
Last e-mail I sent but no reply or acknowledgement yet :
Game name : Palpatine77 USERID: xxxx FBID: xxxx
Thank you for taking the time to re-open & re-investigate the incident which caused my account to be suspended/banned.
Is it possible you could give me a quick update as to how far along you are in this process & a possible estimated time frame of resolving this issue please ?
Thank you in advance,
what i am saying is if you and the hacked player or hacking player were logged in at the same time from the same ip address and stuff was moved to your account from either player would explain what happened.
i know this for a fact as deathtohell on s01 bought items from a hacked player and he has not been suspended for it
also consider where you were when this took place if you were on a public terminal like at a library. in some library they have 25-100 computers and their wifi is free. the hacking player could have been online at the same location as you which would have resulted in you having the same ip address
Reply to my request for an update :-
Thank you for your patience.
We apologize dear player that there are still no updates about your concern and rest assured that once there has been an update, we will contact you once again. We hope for more of your patience dear player.
Thank you for your time and cooperation.
Jason G (Rep ID: 1935)
Galaxy Online II team
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IGG - Global Free Online Games Portal: http://www.igg.com
If you are not satisfied with the solution, you may file a complaint at firstname.lastname@example.org
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