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[Discussion] [Guide] Help Center Reporting

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#51
Posted on 1/2/12 8:49:07 PM | Show thread starter's posts only

Welcome to the Help Center. Please read the following content first before you post your questions here:

1. Problems on purchasing: Contact Live Support: http://livechat.igg.com/livesupport2/livesupport.php?id=42:b41t6s4l for a fast answer.

2. Problems on event issues or game bugs (personal detailed information is needed): Submit them to  Service Center: http://service.igg.com/  You will get answers in time and also protect the security of your account information.

3. Search function: http://us.forum.igg.com/search.php?mod=forum in the forum will help you check whether there are some answers to your questions. It's much easier than posting a new thread and waiting for the answer.



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Payment Issues

To ensure account safety and security, as well as to help resolve issues quickly, all payment issues must be submitted to
Service Center: http://service.igg.com/ .

If you do want to submit it on the forum, please use " Hide " function.[code][hide] Information here [/hide][/code] Required information

Your Facebook ID #:
Version/Server:
Character name/Faction:
Payment method:
Purchase amount:
Amount of Mall Points purchased:
Time the order was placed:
Order number/transaction ID:
Payment provider confirmation letter screenshot:


Please offer as much information as possible. If you don't have some of the information or it does not apply, simply leave it blank.
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Lost Items


Required information

Facebook ID #:
Version/Server:
Character name:
Item name:
Number of items lost:
When (GMT-5) and where items were discovered missing:
When (GMT-5) and where items were last seen:
Were there any other problems with the game when the items were discovered missing? (i.e.: game crashed, server disconnected, etc.)


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Bug Reports

Required information

Facebook ID #:  
Character name:  
Version/Server:
Bug screenshot:
How many times have you seen this bug?
Did the bug cause you any losses?


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Event Issues


Required information

Facebook ID #:
Character name/Faction:
Version/Server:
Event name :
Expected Prize(s):


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Login Issues



Please make sure you have read our guide: http://us.forum.igg.com/forum.php?mod=viewthread&tid=2298  and followed the instructions contained within it.



If the problem persists, please take a screenshot of the error message and send it to us.

Click Start Run and input dxdiag to run. When a window pops up, get two screenshots, one of the System tag and the other of the Display tag, and then send them to us.


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Hacking Issues

Please read this guide: http://us.forum.igg.com/forum.php?mod=viewthread&tid=21544 My account was hacked what do i do now?

When (GMT-5) did you last log in before the hack occurred?
When (GMT-5) was the hack discovered?
Facebook ID #:
Character name:
Version/Server:
Your Nationality:(where you live)
Did you share your account with anyone else?
Were any special/important items lost? (Please specify)


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Other issues

Facebook ID #:
Character name/Faction:
Version/Server:
Detailed description of the issue:
Screenshot (if possible):
When (GMT-5) it happened:

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If you are having issues getting a problem resolved PM me or make a thread in the help center. I will help walk you threw the process and do everything in my power to help resolve your problem swiftly with a desirable result.

I'm sorry that you are experiencing problems and i hope we can resolve them quickly.

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